Privacy Policy
Last updated: May 2026
At Maison Jewels we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect information you provide when placing an order, creating an account, or contacting us. This includes your name, email address, shipping address, phone number, and payment details. We also collect non-personal data such as browser type, pages visited, and time spent on our website through standard analytics tools.
2. How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and services, and send marketing communications where you have opted in to receive them.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers such as payment processors and courier companies solely for the purpose of fulfilling your order. These parties are required to keep your information confidential and use it only for the services they provide to us.
4. Payment Security
All payment information is processed through secure encrypted payment gateways. Maison Jewels does not store your full credit card details on our servers.
5. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You may disable cookies through your browser settings however this may affect the functionality of our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting our support team.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You also have the right to opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. To exercise any of these rights please contact our support team.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy please contact our support team. We respond to all enquiries within 24 hours.